Confirming Delivery

Payment will only be released to the supplier after buyer has confirmed delivery. However, if the buyer does not confirm delivery within 30 days of shipment, payment will be automatically released to the supplier.

How to Confirm Delivery

1. Sign in to My Alibaba

Click "Transactions", choose "Current Orders" and select "Unconfirmed Delivery" to view your Orders:

 

2. Select the Order

Choose the Order you want to confirm and click "View Details". If your Order has been successfully delivered and you're satisfied with the item, click "Confirm Order Received".

 

3. Click "Confirm"

After confirming delivery, click "Confirm" and the money will be automatically released to the supplier's bank account .

Note:

If the goods are not delivered 30 days after the supplier has confirmed shipment, we advise you to contact the supplier immediately for an extension to the Delivery Period.

Buyers have the right to apply for a refund if:

• The goods are not delivered in satisfactory order
• The Order was not received after the Delivery Period (30 days)

Click here to learn how to submit a Refund Request.