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Safe Buying

  • Finding Reliable Suppliers
  • Payment & Shipment
  • Privacy & Account Protection
  • Solving Disputes
Introduction

Every buyer wants to find reliable suppliers for their products. However, the Internet is full of scammers who are out to get the most out of unsuspecting buyers. One famous scam that is frequently used is the low price trap. Buyers who fall for this scam will be asked to pay money for products that are never delivered. That's why Alibaba.com always encourages buyers to conduct due diligence before paying suppliers. In order to build trust faster, buyers can also trade with Factory Audited Gold Suppliers on Alibaba.com. Factory Audited Gold Suppliers have already been inspected onsite and have Audit Reports ready to download online.

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Introduction

Please negotiate with the supplier about payment terms and payment methods before making actual payment. Contact details for suppliers can be found in their Company Website. You can also send messages to suppliers or chat with them on TradeManager. Also, it is advisable to conduct pre-shipment inspection to reduce your risks. To secure your payment, you might want to consider using Escrow.

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Introduction

We will never give out your information without prior permission unless stated in our Privacy Policy.

Alibaba.com will never ask you to provide your password, credit card information, or other sensitive information in emails. If you do receive emails requesting your personal information, it might be a phishing scam.

Besides, you need to keep your passwords secret and protect your computer as daily care.

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Introduction

Disputes are common in international trade. However, disputes also happen because of misunderstandings between buyers and suppliers.

If you want to report a trade dispute Click here.

Are you a victim of fraud? Learn more about our Fair Play Fund here.

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