OnlineShop Europe Limited

Who is responsible for what?
Customers purchasing laptop hardware will be covered for hardware failures & issued with a 30 day free telephone support from the date of purchase relating only to the hardware & software supplied. Customers purchasing computer equipment are expected to have necessary computer skills in order to effect proper operation. A comprehensive range of support packs is available at ratecard rate to educate customers in key skills and help customers to work around problems. All customers are entitled to free inhouse computer 'MOT' test if worried about computer operation.
OnlineShop Europe Ltd. is responsible for good hardware operation of the laptops supplied. Where software fault is suspected customers may be asked to reset system software by means of a recovery disk where provided, where no recovery disk provided customer must have adequate computer skills (see skills required section) to reset software manually. The key reasons for software failure are: virus, deletion of operating system files, installation of rogue software, installation of faulty service pack, faulty or incompatible device drivers. Customers automatically accept 'Operating System' terms & limitations.