If there are any problems with your order, please contact us as soon as possible via the trade manager messaging system or email so we can remedy the problem; we will reply within 1 business day (public holidays exempted).
Work Hours: From Monday-Saturday
If you have not received an email response within 2 business days of winning an auction, please check you spam filters have sometimes been known bock our emails.
Much of our inspiration comes from our customers. We would love to hear from you about what you like or even what you don't like. We are interested in hearing your ideas and creating products that are based on your wants and needs, after all, you're the ones that use the products!
Wholesales order offers free simple plastic bags and standard-size paper carton (40*35*27cm) not including logo.
Retail package needs ordering. The cost is determined by custom specifications and quantity. Standard-size paper carton (40*35*27cm) not including logo still free.
More packing details for specific product, please contact our sales through trade manager or sending email.
Return & Refund policy:
If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.
If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
Note: Regarding the color difference, 5%-8% (saturation and luminosity) is inevitable due to machines. We will try our best to minimize the damage.
If an item is missing from your order: Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.
If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. InPal will then ship you a new item immediately.
Many orders can be cancelled at no charge up until shipment. When your order ships, you’ll receive an email from our service about the detailed information of the shipment such as express tracing number or documents related. Orders that have already shipped cannot be cancelled and will be treated as returns.
Exceptions: Due to the customized items, restocking/processing fees may apply to cancellations in these categories even if the order has not shipped.
In-pal Tech was founded in 2009. In-pal consists of In-pal Technology (HongKong) Company Limited and Gongren Technology (Shenzhen) Company Limited. As a manufacturer of CCC accessories, we are focusing on varieties of crafts and materials for years and also developing unique products to market. With our rich experience and considerate services, we have been recognized as a reliable supplier for many international buyers. We operate our in-house facilities to work on your OEM/ODM projects. Our ... View detail