When will I get my bags once I place an order?
Most of our products have no stock,a new order without logo,the delivery time is 2-3weeks,if the order with customer logo, the delivery time is 4-5weeks.
What is your minimum order?
Normally,our MOQ is 3000pcs,2000pcs,according to different kinds of bag.Please contact us to get the exact information.
Do you provide a pre-production sample?
Yes,once a order confirmed,we will arrange a 1-3 pre-production sample before mass production.
Hong long does it take to get a pre-production sample
It depands on you order,usually in a week.As material purchase time usually takes 4-5days.
Do I have choice of my own design and my own logo?
Yes,customer design and logo is welcome,logo can be printed by silk screen print,heat transfer print,sublimation print.
What is your return policy?
If we visually confirm and quality fault by us,we will ask you whether you prefer a part refund or additional replacement bags.If you complaint is found to be justified we will work with you to promptly resolve the issue.If you are not happy,we are not happy.
What certification and testing has been done of your bags?
AZO free, Reach,Low lead.Low cadmium,EN71
We are manufactory in China,with fair trade and fair wages in an issue in 3rd world countries,we obeys the labor laws of China pays fair wages and maintains safe clean working conditions.
How do you control the product quality?
We have a professional QA(quality assurance) system and on-line and off-line QC,respectively for the material incoming control,production control and packing control.All of the quality control processes ensure our products high quality on time.
How can I get a sample? Is it free? What's the sample lead time?
If the sample you want is our stock sample,it will be free for you,but you need to pay for the delivery charge.For the sample with your printing,some samples charge is required,it takes us about 5 days to finish the sample.
What form of payment do you accept?
We accept payment by T/T,30% in advance,balance paid by copy of B/L
Paypal and west union will also acceptable by us.Payment details are provide on the invoice.