Q1: Does the device pre-install KD? A1: Yes,all our boxes have preinstalled the lastest KD PLAYER 18.0 Version and we can also help customers to pre install their own apps or add ons. Q2: Can I have my own logo or company name to be printed on your products or the package? A2: Yes. You can print your logo, company name on the products or package, 500P print logo for free,You can also send us the artwork by email in AI or CorelDraw format. Anyway, we accept OEM and ODM service! Q3: What is the Warranty for our android smart tv box? A3: bestway company have 7 days return policy, after got the package within 7days if not satisfied please return and customers payment both shipping cost. All products have year warranty. If there is no man-made problem, we will replace or repair for you freely. we own the best quality control department and professional sales team, if any problem happen,our team wil do our best to solve for customers. Q4: Can you provide EU or US, UK, AU or others standard plug power adapter? A4: Yes, there is EU, UK, US, AU etc. standards of plugs are available. The adapter we send to you is accordingly to your country standard or your request. Q5: How long will my order received? A5: DHL/UPS/FedEx Express usually takes about 3-5 working days to the destination. And it's about 5-8 working days by EMS or TNT. Hongkong Post Air Mail and Singapore Post Air Parcel take 10 to 30 days to ship to worldwide. Whend place an order please confirm you have the customs clearance ability, bestway company confirm the package with china customs, customers confim with local customs please. Q6: How to order your box ? A6: Place an order on alibaba or your can send an inquiry to us , we will reply you in 24 hours. For sample we accept Paypal , T/T, Western Union and trade accurance. Q7: What's is your warranty? A7: We give all our boxes for one year warranty , during the period , if the box have problems , you can contact to fixed it, or we will replace a new one for you.