Q:Let say if we want to print blackberry or casing mobile phone is it direct could be print or need to add software or need other?
A:We don't need any precoating or special software for print on cases. It can direct print on cases.
Q:For the head printer whats the type?
A:The printhead in this printer is Epson DX5.
Q:Does this machine print 3D?
A: Yes, this machine can print 3D images well.
Q:What's the print process by this printer?
A:1). Design the artwork by Photoshop, Corel Draw, Illustrator or other software.
2). Print starting point.
3). Put the materials on the start point
4). Start print. We could output the print order by Photoshop, Corel Draw, CAD etc software.
Q:What's the max printing thickness of the machine?
A: The max printing thickness is 12cm.
Q:Can we print white inks and color inks in the meantime?
A:No, we should print two times, first white inks, then color inks. Or first color inks, then white inks.
Q:Can your printer work on dark materials?
A:Yes, it supports white print on dark materials. With the UV inks, we could direct print white inks on products. This is the speciality of our UV printer.
Q:What inks are used in this printer? How much are the inks? And the printing cost?
A:The inks we are used are UV inks. The price of the UV white inks and color inks is 200USD/Liter, The cost for printing A2(40*60CM) size is about 0.7USD.
Q:How many colors in this printer?
A:There are 8 colors in this printer basicly. Three different ink channels: KCMY+WWWW, KCMY+W LC LM W, KCMY+KCMY.
Q:What kind of cleaning are you using in this machine?
A:The cleanings are used for UV inks.
Q:How about the ink cartridge when we need to change?
A:As you can see on the picture of machine, we're using black cartridge on this machine. These are special for UV inks. If you need to change this, you can direct contact me or our technician. We'll send you the new ones. Normally you will need to change that after one year or longer time.
Q:Where can I get the inks?
A:You could order the inks from us, we have all the inks in the stock and we can delivery the inks by express directly to you.
Q:Which software can I use for printing
A:We use CorelDraw, Photoshop ,Illustrator,CAD,etc to design the artwork.
Q:What is the format that the artwork should be?
A:The format of artwork could be EPS, BMP, GIF, JPGE, AI.etc, we could import it into software and directly output them after settings based on your request.
Q:What is your RIP?
A:The RIP is BROTHERRIP software which supports all the features on our machines.This is a special software which is compatible with all of BROTHERJET printers.
Q:What are the special features of your RIP.
A:We can manage all the details by this software for printing including:
1. Ink channel option.
2. Ink limit(It is different for different materials in order to get the best printing result)
3. Print speed(Unidirection or bidirection)
4. Template(We can create any template for big quantity of printing for one artwork).
5. Resolution(From 360*720 to 5760*1440DPI)
6. Print area and position settings)
Q:Is there any special inquiry to the working room?
A:Yes, it's better to put the machine on dark environment room, because the printing system is UV system. But there must be windows exhaust fans in the room for airiness.
Q:Could you pls informed size of the machine?
A:Packing size of this A2 mini UV printer: 1500*1030*1030mm, G.W=135KGs.
Q:What are the spare parts for this machine?
A:Spare parts for this machine, usually there are UV inks, cleaning liquid, ink pump, printer head,dampers, and also holders for different products.
Q:Is the machine ready in stock?
A:Our safe stock is 5 pcs of complete machines. And all the machines and goods can be sent in 3-5working days after the final QC.
Q:Is there any guarantee for this printer?
A:Yes, we have guarantee for the printer. We provide one year warranty for all the electronic parts including the main board, driver board, control board, motor, etc. But there is no warranty for wearing parts like ink pump, printhead, and CISS since they are consumables.Also we have one year warranty for UV lamps since first operation.
Q:How can I install and start to use the printer? Ask you or I need to learn myself?
A:At first, you should read the users' manual to understand the machine and watch the video. After you get the machine, our technician will teach you how to install and use the machine by webcamera on Skype, MSN or Yahoo messenger. Whenever you have questions to the machine, you can contact our technician or me.
Q:Are you send us vcd format or another about how to installed the machine?
A:In the Vcd format there are users' manul in PDF format and and Video of this printer. And also, we have technician teach you how to install, the machine is already installed when we pack it, we should do the preshipment inspection for all of the machines to make sure the printer works well, and then send it out.
Q:Can I get supplies and wearing parts from you?
A:Yes, we provide all the wearing parts for our printers always and they are in stock.
Q:How will you achieve the warranty?
A:If any electronics or a mechanical part is confirmed to be broken, Brother-Jet should send the new part within 48hours by express like TNT, DHL, FEDEX .etc to the buyer. And the shipping cost should be on Brother-Jet for the new part and the old part should be sent back on the cost of buyer.
Q:The ink you send separately rite? I meant dont fill in the ink first to the ink cartridge.
A:Yes, the inks are packed separately, it's not filled in the cartridge. As it will damage the ink system during the shipment.
Q:Is it possible for you send to my appointed China address?
A:Yes, we could arrange the delivery to any of your appointed stock or your agent.
Q:What's the payment term do you accept?
A:We accept 100% payment before shipment by Western Union or T/T.
Q:Can I pay by Paypal?
A:Yes. You can pay us by paypal for the consumables and parts. But payment for machine by Paypal is not acceptable.
Q:How will you send out the machines?
A:We provide three ways to you:
1.By air(it's a port to port service, fast as express, but when the machine arrive to your port, it will have some extra costs)
2.By sea(Port to port service, it's the cheapest way but it needs longer time)
3.By express like TNT, DHL, FEDEX(Door to door service, if you provide the detailed address of your company, it will be delivered to your company office