1. On line Complient management Solution.
2. satisfaction to all Complainer.
In the todays competative market Direct customer complaints are the most valuable marketing information that a company can analyse.
Idea behind this application was to provide a resolution system which allows critical information about Customer problems, analysis of the problems and corrective actions in real time which is the critical information for business.
The application was developed as per the user requirements and has the following major capabilities:
Creation & tracking of Customer Complaints
Allocations / Escalations within the team members
|3.||Quality Checks by Senior Managers|
|4.||Storage of Customer Feedbacks|
|5.||Customised Summary Reports|