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1/ What's the payment terms you accept? Paypal is preferred for sample order. For bulk order, Western Union and T/T is acceptable. 2/ What's the artwork specification?EPS, AL files are preferred. CDR is ok. TIF and JPG at 300dpi are acceptable. 3/ What is the lead time ?Samples within 1-5 days; Quantity below 10K 35 days; Bulk order within 45days.As we are a factory, we can offer flexible delivery time, if you got urgent order, we can cooperate with your schedule very well . 4/ Can you provide your stocking samples for free?Yes, we offer our stocking sample for free, you only responsible for the shipping fee is OK. 5/ We have very strict requirements on color, can you follow that?There are Heidelberg offseting printing, silk printing and digi-printing to meet different printing requirements. Also sample printing will be made for your approval before bulk production. 6/ How do you handle aftersale problems?We have strict quality control system. 3 times QC, from raw material to the finished products. Gurantee the quality before shipment. Meanwhile, We stand behind every product we sell, so if any aftersale problems, we'll be here to solve it ASAP. 7/ What else can you offer me? Factory direct competitive price, professional technicial & graphic designer support and responsible& professional sales service.We are always ready for your inquiry.