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Packing & Delivery
Q1: Installation and Debugging
Customers can get detailed operation manual and instruction video. We will make sure that customers can operate machines skillfully.
A.Customers can get free technical training in our factory or online. Mainly training are as follow:
2.Machine operation and maintenance
3.Instruction of technical parameters, as well as their setting ranges
4.Solutions for common problems
B.Also we can dispatch our technician to customers' place if customer agrees to pay visa cost,air ticket, accommodation and USD150/day/person training fee .
Q3: Equipment Maintenance
1.One year free maintenance, lifelong caring
2.Free technical consultant and software updating
3.Customer Service responding within 24 hours
The guarantee period shall be 12 months counting from the date on which the machine arrives destination port. Except the damage artificially, we are responsible for offering the fittings free of charge during the guarantee period. After the guarantee of quality period, the parts required to repair or change, if any, shall be paid.