DHL:To North America, Europe, Asia and Australia, shipping only take about 3-5 days, to other countries, it will take about 7-10 days.
EMS: To North America, Europe, Asia and Australia, shipping only take about 5-7 days, to other countries, it will take about 7-10 days.
TNT:To North America, Europe, Asia and Australia, shipping only take about 5-7 days, to other countries, it will take about 7-10 days.
FEDEX:We will also use other post office like GoodExpress depend on different countries and safety, shipping time, we will inform you the tracking number after post.
UPS:To North America, Europe and Australia, shipping only take about 3-5 days, not ship to other countries. But we will use other Expresses instead of UPS
Q: Are all your pictures real?
All our pictures are taken from real sample wedding dresses. There might be different in color, because of the computer monitor settings. With the difference in the measurement method, please allowed 1~2 cm in size deviation.
Q: What's your MOQ? Do you accept custom-made, do I need to pay you extra cost for it?
We do not have MOQ for wedding dresses. We accept custom-made servicefree of charge, but it will take 30~40 days to finish it.
Q : Can I modify your designs,such as add sleeve, change the lace, change the zipper to lace up, etc?
Yes, you can modify our designs, but our designers would check if the dresses can be modified as what you want. You also need to pay the extra cost for the modification.
Q:Is OEM service available for you? Can you put my labels on my dresses?
OEM service is available by us, all our wedding dresses are without labels. If you want to put your own labels, You may send your labels to us or we can help you make your labels in China by our labels suppliers with MOQ requested which cost will be covered by you.
Q:What's your delivery and payment?
It will take 4~6 weeks for few samples; 5~7 weeks for 20-100 pieces regular orders. We will do our best to help you if you need the dresses urgently. 3 - 7 days by DHL, Fedex or UPS from China to your office.
30% deposit before prodcution; 70% rest before shipment by Bank Transfer or Western Union.
Q: What if the quality problems occur? Who will bear the shiping cost if my dresses need to be modified?
We will bear all the shipping cost if the products are not as advertised.You have 7 days to contact us and 30 days to return it from the shipment received date for quality problem. If this item is in your possession over 7 days. It is considered used and we will not issue you a refund or replacement. There are no exceptions!
Q: What if the dresses you made do not satisfy me and I don't want the dresses?
Upon receipt of the item in its original condition and packaging with all components and accessories included, we will refund you buying amount or you may choose to have a replacement.
Please read carefully above listed policies as we will consider you have agreed all of them upon ordering on Alibaba.