Q1. Do you provide samples ? is it free or extra ?
A: Yes, we could offer one sample for free charge if the goods are in stock, but the customers have to pay the sample cost if it needs make a proof, and we do not pay the cost of freight.
Q2. What is your terms of payment ?
A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment.
Mostly we accept by T/T wire transfer , small amount via WESTERN UNION or MONEY GRAM , do not have PAYPAL account yet . We also accept ALIBABA ESCROW AND TRADE ASSURANCE , big order for L/C .
Q3. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 25-40 days if the goods are not in stock, it is according to quantity.
Q4. Do you have any MOQ limit for bottle order?
A: Low MOQ, 1pc for sample checking is available.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. Is it OK to print my logo on water bottle?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.