Q1: What is your Warranty? How do you carry out it?
A1: We provide 2 Years’ Warranty with free shipping and 7 days Return Services.
( details please refer to MagicKing Warranty Term Document )
Q2: May I buy samples from you?
A2: Yes! You are welcome to place sample order to test our superior quality and service.
Q3: What’s the leading time? (How long do you need to prepare my goods?)
A3:1-3 days for sample orders ~ 500pcs;
3-15 days for bulk order (based on different quantities).
Q4: How will you deliver my goods to me? How long do I need to wait before my goods arrive?
A4: We offer as many shipping options as possible, such as DHL, UPS, FedEx, TNT ,EMS to enable our customers get their goods rapidly at door. We also ship by economic method such as air cargo and sea cargo, Direct line, Air Mail according to clients' request.
3-7 days for international express, 5-7 days for air cargo, 20-40 days via sea cargo.
Q5: How is your product quality?
A5: We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control, Input Process Quality Control, and Final Quality Control for every piece. We follow 20 QC test procedure, and do 100% FQC to ensure your satisfaction.
Please check the details at: http://magicking.en.alibaba.com/custom_page_2/20_QC_Process.html
Q6: Can you put my brand name (logo) on these products?
A6: Yes! We can provide professional OEM services to make it your brand even for your trial sample order, like display start up logo on screen, print/laser logo on tablet back and front and Gift box Package
Q7: How much do I need to pay for your OEM service?
A7: If your order is over 100pcs, we can make your own brand display logo for free! About other more details, it’s according to your special requirement.
Q8: What payment method do you accept?
A5: T/T(Bank transfer), L/C, Western Union, Money Gram, Paypal, Escrow, Credit card, etc.
Q9: Do you have any After-Sales service?
A9: Yes! We have professional After-sales Dept. follow-up R.M.A. Items services and upload product firmware and app. for you to download.
If you have any technical problem or question with the goods, welcome to contact our Technical Support Dept. or our sales directly.
Q10: Are you just trading company or factory?
A10: We are professional manufactory for MTK Phone Tablet pc and Rockchip Tablet pc, and we also trade for Chinese brand tablet pc such as Ainol, Pipo, Onda and Cube. We can support you with the most competitive pirce, unrivaled Quality and Services.