If customer find quality problems within 15 days after received merchandise, please note us , we will pay highly attention to this matter, we will communicate with customer to confirm the issue is caused by man-made or products. Then we will make solution with relevant department and feedback to customer on time.
your inquiry or questions will be reply within 24 hours except holidays in China. and you can talk with our online sales on our webpage or find us on Skype, Alibaba TM , MSN etc for a fast communication.
DHL , UPS , TNT , Fedex : Process time + shipping time take 2-6 days to most of countries if without custom clearance problem , but might meet custom duty . Shiping by DHL, EMS, FEDEX, UPS , TNT , AIR CARGO, SEA CARGO, CONTAINER etc according to specific order with standard packaging.
Where is your factory ? Can I have a visit?
Add:5/Floor,Mantong Building,Dafu Road ,Aobei Community ,Guanlan Street,Longhua District,Shenzhen,Guangdong Province, China
Welcome you visit us!
How about the payment terms?
T/T, Western Union......
What is the after-sales service?
One year warranty and professional engineers to solve your matter .If customer find quality problems
within15 days after received merchandise, please inform us, we will pay highly attention to this matter,
we will communicate with customer to confirm the issue is caused by man-made or products itself.
Then we will make solution with relevant department and feedback to customer on time.
Are you manufacturer or trading company?
We are manufacturer with own factory and powerful R&D team.
You may not clear about how to use the products
Every product enclosed amanual in the box, you can read it or you may consult us.
How long could I get reply of my inquiry?
You will get a reply asap within 24 hours.
How does your factory do regarding quality control?
Quality is a priority. Pwaytek people always attached great importance to quality controlling from start