Q1: How can I get some samples? Is the sample free? A: You can get samples if we have the items in stock. We make an trade assurance on alibaba. But once the real order comes after sample, we will return all the sample cost back. Q2: When can I get my samples? How is the shipping cost? A: 1 to 2 working days for samples prepare and 1 week for DHL or FedEx any express delivery time.
About the shipping cost, we are cooperating with many forwarders. They will give the best option for the shipment.
Q3: How can I do if I do not want to pay on trade assurance? A: We can accept Paypal or Western Union. You can advise any payment. We will try our best to cooperate.
Q4:Can we OEM or print our logo on your products? A:Yes,OEM,ODM, or logo printed are available for us.
We can do the laser logo for MOQ 100pcs. Sample laser logo printing is also accept.
If you need to put a label, just give us the file, we do all for you. .
Q5: How can I do if the item I get is wrong or broken? A: You can contact to us on-line any time.
Or you can send us mail, skype, whatsapp, wechat and so on.
Q6: If we have any other questions,how long can we get respond from you? A: We will reply you Within 8 hours on workdays and Within 12 hours at weekends or holidays.
Q7: Can we visit your factory when we come to China? A: Yes, factory visited is welcome!
Q8: Why we choose to purchase from your company? A: Our factory has nearly 20 years of experience in tool manufacturing, and has a certain inventory of various specifications, which can accept both small instant orders and large rated systems. In addition, we also support a variety of transportation methods.