♣Are you a factory or a trading company?
we are a factory, is a professional manufacturer of smart locks and smart home system products we have our own R & D and design team, have their own smart lock core technology and product patents, all our products are 100% of the original factory. We do not sell non-original products at a low price, we can provide you with quality original products and good service and competitive prices, 25-5% lower than the market price.
♣How does the lock get powered and how long can it last?
The lock is powered with 4 AA battery,use 4 new brand battery can open more than 10,000 times.
♣What should do when battery is run out?
The lock will beep to prompt when power is low,please change the battery when it alarm. You can still use the card open about 200 times when it prompt. If the battery is not work,you can use backup key to open the door.
♣How to open the lock if the card is not work or there is something wrong with the electronic part?
Each lock are equipped with 2 mechanical keys,you can open door with those keys.
♣If logo print is available?
Yes,we can help to print your logo on the lock and OEM,ODM service are welcome.
♣What's the MOQ and if can send sample to have a test?
Moq is 1 sets. And we can send sample to have a test. Sample demo kit is charge.
♣What 's the door thickness required for those mortise?
We have mortise which sutiable for 35mm thickness door. If your door is out or this range,it will need customed.
♣Your software is free and easy to use?
Our software is free and we have manual to teach you how to use it.
♣What's the delivery time?
Sample within 3 workdays,quantity order takes about 7~15 days.
♥We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.
♥Buyers are only responsible for the return shipping fees for warranty items.(In most cases,buyer will only have to return the problem components rather than the entire package.).
♥Before returning items, please make sure you get our return address, and write "gift" on the delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.