1) How to purchase your products?
At present, we don’t have distributors all around the world. So you can buy directly from us.
Contact Person: Jessica Huang
SUZHOU AND SCIENCE&TECHNOLOGY DEVELOPMENT CO.,LTD.
Website: Http://www.andtosi.com Http://www.and-en.com
Zhennan Road, JinFeng Town, ZhangJiagang City, JiangSu Province, P.R.China
MOB: +86-1377 624 0259 (WhatsApp)
2) What’s your payment terms and delivery terms?
We prefer 100% T/T payment in advance. If the total amount is more than 20,000 USD, you can pay 50% deposit first and pay another 50% in 15 days before we finished preparing your order. We promise to send your goods out in 7-30 working days after we received your entire payment. You can choose the way to deliver your goods, by air or by sea. Also you can choose your own logistic agent.
3) Do you have some guarantees?
The entire medical instruments from "AND" have two Brands-“AND and TOSI ". Accordance with the relevant provisions, we have following 3 Guarantees:
From the date of sale:
a. In one month: We guarantee to return & exchange if our product have quality problems (except the problems caused by wrong operation).
b. In one year: Free for repair (If the problems caused by wrong operation, we will not responsible for delivery-back freight).
c. After one year: The cost of replacement parts and the round-trip freight of the goods will be charged at cost.
d. We supply you timeless maintenance service, asking any of your technical questions. You don't need to phone call or waste time to return it if something small abnormal with the products. You can do all things by yourself according to the solution that our engineers told you. You can have more confident if you have a friend who can do air-condition service job.
4) How much risk will I face if I purchase medical devices from far away?
Our company has many years of experience in manufacturing medical devices. And it is approved by ISO 9001:2008 and ISO 13485:2003 certificates. Besides, in year 2010 we got CE Certificates for some of our products. These documents are available ant any time you need. Furthermore, the policy of our company is “people-oriented”. We consider customers’ needs and profits as the most important thing, which you can find from above guarantees.
We will try our best to help you as long as you can trust us. Risks will disappear if both of us cooperate well with each other. In this way, Far-away business will be the same as door-to-door business.
5) Your products brands are not famous ones, why the price is not so cheap? Can you give us more discount?
Customers always say: “Big name always costs too much, so I choose some cheaper ones but with good quality. I thought your products can meet our needs, but the price is a little high.” It is true that our price is not cheaper than that of the same products from other companies. But it is not the most expensive ones. We just want to say the price we charged is equal to the product quality. This is a Win-win market, we compete with other manufacturers not only form the price, but also from the quality.
So we will consider giving you the best price according to the quantities and the products you order. Continuously barging is useless.
Purchase cheap products with good quality if you want to make real profit from starting. Now the global economic competition makes this topic more critical.