Q: How can I place an order with THE ONE? A: Directly contact us by Mob 008613957812102(wechat also) orFax :0086-0574-87649242
Q: Can I place an order online? A: Yes, you can visit our website: www.theone-health.com to place order. or you may still send e-mail to us, or you may find us on whatsapp/wechat: 13957812102
Q: How about the delivery time ? A: Between 15days to 45days depending on the quantity ordered. If you are sourcing a product, we will give youspecific information regarding the lead time. If you need a rush order, just contact us to discuss your specific needs.
Q: How can I get samples promptly? A: Kindly please contact us by email, fax or phone to specify the sample you need and provide your courier (as UPS, Fedex, DHL, TNT etc) account No. and we will send samples though your courier by freight collect.For oversea customers, sample value under $10 normally free of charge. As a courtesy, your courier charges and samples charges can refund from the 1st order.
Q: How about the Minimum Order Quantity (MOQ) and Minimum Order Amount (MOA)? A: For the first aid kit, normally, the MOQ is 2000 sets. For the other safety and medical items, the MOA is $2500,for less than 3 items per order.
Q: Can I print or customize (OEM) the packing of the product? A: Yes.For the first aid kit: you can customize your logo print on the box or bag, or make a label which print yourlogo stick on box, inside contents is our exist logo ,but each contents do not show original country, and we may charge you extra printing fee. If you want inside contents with your logo without extra charge, the minimum quantities as following: Adhesive bandage /band aid: 2 colors, 500000pcs, wet wipe:2 colors 50000pcs, other items: 20000pcs, Ps individual content without showing original country. For other items, you can customize your logo print on the packing of the medical items. Pls specify your exactly requireto us, according to your order product and quantity, we may charge you extra printing fee.
Q: Can you please quote me the C&F or CIF price? A: In general, our quotation is based on FOB price. If you are looking for the C&F or CIF price then please inform your destination seaport and estimated quantity, we will quote you accordingly. Or you can recommend your shipping company to re-check the freight cost .
Q: What’s the payment term? A: 30% deposit by T/T in advance to confirm the order, balance before by T/T in advance to confirm the order,balance before shipment or balance against B/L copy or L/C at sight .
Q: How can I trust the quality of the merchandise? A: We have a professional expert quality-control team who inspects each order before shipment.
Q: What kind of certificate do you have ? A: CE , ISO , DIN , CMDCAS , FDA and other domestic certifications.