Our Principle: Honest, Reliable, Professional, High quality, High Efficient, Mutual Respect, Mutual Benefit, Never-ending Service
1.We are Alibaba 12 years Gold Supplier. we have in this field for 18 years!
2.We are a factory manufacturing toner cartridge and printer/copier parts,best production capability ,best quality control, Best Service .
3.Full range of printer consumables and printer accessories, one stop purchasing, saving your time, saving your cost.
4.100% QC inspection Before Shippment.
5. Long-term technical support, service never ends,competitve price.
6. we won’t shirk responsibility when we are pacing problems, you won’t feel you are cheated, we are there with you, we would work together with you to find solution if there’s any problem arises.
12 Years Gold Supplier! Support Trade Assurance!
We have almost all models of printer parts, and we are involved in:
1.Laserjet printer parts: toner cartridge,fuser film sleeve,pickup roller, separation pad, upper/lower fuser riller, transfter roller, airbag, PCR, Mag roller, wiper blade, doctor blade, OPC drum, Chip, main board, fuser unit, transfer belt assy, scanner and so on;
2.Copier parts: toner kit,powder, developer, OPC drum, fuser film, upper/lower roller, drum cleaning blade,fuser gear,paper feed roller, fuser unit, mainboard and so on;
3.Inkjet printer parts: ink cartridge, clip, printer head, main board, mask,power board, ink pump, head cable, blue tape,pickup roller and so on;
4.Plotter parts: belt, trailing cable, encoder strip, power supply, ink tube system, motor, power supply, ISS, ink tube cover,carriage assembly and so on;
5.Dot-matrix printer parts: printer head, head cable, ribbon mask, main board, power board, platen knob, tractor, ribbon drive gear assy, ribbon and so on;
Q1: What's your product warranty? A: We guarantee our product is fit for its normal user purposes and is free from defects in materials or workmanship.
Q2: What's your company policy on defective goods? A: Our company keep items quality for a long time. Defective rate is less than 0.3%. If there are any defective goods due to production defects or transportation problem, please contact us. Our customer service team will provide immediate response to complaints. We will try our best to give you a good resolve way.
Q3: What's your MOQ (minimum order quantity)? A: Generally our MOQ is no limited. Please have more discussion with us if your combination of models is complicated.
Q4:How about getting samples from you? A: We will send you the samples after we receive the payment for samples. The buyer shall afford the shipping cost. Please have a confirm with us which shipping way do you want.
Q5:About the shipment: what type of shipment will you use? A: We usually ship the products by express(delivery it to your door) or by air freight to your nearest airport, shipping days:3-7 working days depend on destination;If the order quantity is large, we may ship by sea container and the best ship way is by sea, shipping days: over 20 working days depend on destination port.
Q6:What packing do you use? A: Neutral package with airbag or Customized package.
Q7:How much are the shipping cost? A:Shipping cost is charged by the package’s weight and related to the shipping methods you choose and your destination.
Q8:How to Order? A:Step1. After making every details clear with our sale, Please confirm orders to us.We will send you a Performa invoice (PI).Need your information, such as full name,country, city, detail address, post code, tax number ... Step2. Send payment T/T or West union. On the basis of the PI & send back us the proof, we will delivery by FedEx or DHL within 3-5 working days after payment confirmed. Setp3. Confirm us receipt of products.
Q9: After sales service? A: For small quantity of defective cartridges, please kindly send us some proof of quality problem, such as photo, and scanned print sheets, etc. And we will send you replacement cartirdge of same model and quantity alongwith next shipment For batch problems, firstly we need several pcs samples to be sent back to us, once we test the samples and confirm the batch problme, we will arrange shipping back the defective cartridges, and replace them with next shipment.