Q1. Why my tablet looked used with scratches on screen?
A1. Every tablet pc has a screen protector on it when comes out from factory. When our Quality staff test it, they would left some scratches on it. Please take off the screen protector carefully just like in the photo below.
Q2. Why my tablet can not start?
A2. Durning the long distance delivery, the device would start by accident and the battery would drained up. Please full charge it. If the device still can not start, contact our after-sale person.
Q3. I can not connect to internet via Wifi. Please help.
A3.1) Make sure you input the correct password of your wireless router;
2) Stop any other wireless devices which connects to the router;
3) Clear any IP/MAC filter in router security setting, or reset the router to factory mode;
4) Reset the tablet to factory mode: Setting-Privacy-Factory Data Reset
5) Contact us to provide you the newest firmware to reboot the tablet.
Q4. The memory and storage is less than described.
A4. All our tablets are just as described, but the pre-installed system and apps will take up some memory and storage.
Q5. What can I do if the tablet pc damaged or cracked on its arrival?
A5. Please take photos for the broken package and tablet, refuse the parcel and open claim to your local DHL/UPS/EMS company, then inform us immediately.
All electronic products (included brand ones) may have problem after used by a period of time. We provide 1 year warranty for all products. Please contact me if you need our detail warranty term.
We accept payment via TT (Bank transfer), Western Union,Moneygram, and PayPal only for sample order.
We accept bank transfer for large orders. For small order, you'd better pay via Western union or Moneygram.
We offer as many shipping options as possible, including DHL, UPS, TNT, Fedex and EMS.You can choose the type of shiping,but make sure that you can get clearance.
When you import products from another country, there is always the possibility of paying import taxes. We can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
If you have any other questions,contact us now! We look forward to cooperating with you!
Our company is the branchof KOVEE Technology Co.,Ltd.Our company was established in the mainland in the mainland of China in 2012,and cooperated with Alibaba in 2012.
KOVEE Technology Co.,Ltd was established in 2005,locate in Hong Kong.KOVEE took"Develop the best product,provide the best service,and create the best brand" as our mission.Through years of development,the company has accumulated abundant capital strength and rich management experience,which is one of the leading mobile phone and ... View detail