Q1: Are you factory?
A: Yes, we are, but not only a factory but also have sales team, own designers, own showroom, can assist to decide which products are best choice, and all your inquiry will be replied within 24 hours
Q2:If we don’t find what we need on your website,what should we do? can we customized the items?
A:You can send us the pictures or drawings of the products you need by email,
We will check if we have them,we develop new models every month, and some of them nnay not yet be updated on our website.or you can send us samples then we can develop the new models especially for you.
Q3:Can we get your catalogue?
A: As we have more than thousands of items. Please inform me you interested, so the price list you want will be offer to you for your reference.
Q4: It is the first time we want to buy from China, how can we get the idea that I choose the proper items?
A: Please send us your item interested, we will give some suggestion for your market.
Q5: Could you send me some samples?
A:1. free samples offer to you for your reference, but freight collect.
2. customized samples cost to be confirmed.
Q6: Own designs of the products?
A: Yes, we could do for you, pls show your designs, and we will do the artwork for you in 24 hours.
Q7: What's your Delivery Time?
A: Normal in 15-35days.We will make the delivery as soon as possible with the guaranteed quality.
Q8: What is the convenient way to pay?
A: T/T ,Paypal, Western Union L/C are accepted, and if you have a better idea , please feel free to share with us .
Q9: Which transport should choose?
A: In general, if your are not urgent, we recommend by air or courier,You can choose you need.
Q10: How to solve the problem if we receive the default items?
A: TOTOP only handles with good quality products. We seldom meets complains. We will be responsible if it was our fault.