1.If there are any problems with your order, please contact us as soon as possible via the trade manager messaging system or email so we can remedy the problem; we will reply within 1 business day (public holidays exempted).
2.Work Hours: From Monday-Saturday
3.If you have not received an email response within 2 business days of winning an auction, please check you spam filters have sometimes been known bock our emails.
4.Much of our inspiration comes from our customers. We would love to hear from you about what you like or even what you don't like. We are interested in hearing your ideas and creating products that are based on your wants and needs, after all, you're the ones that use the products!
Return & Refund policy:
1.We fully guarantee our items. All products are brand new from the manufacturer unless otherwise specified clearly in the description.
2. All returns, whether for defective products or otherwise, must be preauthorized by us. Please contact us to get approval and the return address before shipping the returned item
1. Wholesales order offers free simple plastic bags and standard-size paper carton (40*35*27cm) not including logo.
2. Retail package needs ordering. The cost is determined by custom specifications and quantity. Standard-size paper carton (40*35*27cm) not including logo still free.
3. More packing details for specific product, please contact our sales through trade manager or sending email.