NEW Buyer FAQ
1. Manufacturers & store
SUNHOPE is manufacturer in panyu town, Guangzhou city, and we have three stores in Guangzhou city and shenzhen city. If you have friend in these areas, you can take few samples in free.
Less than 5pcs samples are free, and you only pay for shiping cost.we will send stock sample to you ASAP after you confirm order. And pay shiping cost by paypal.or use yourself account of DHL, FEDEX, and UPS etc.
3. Unit price & shiping cost
Our entire pruducts offer is EXW unit price. You need pay shiping cost extra. Different order have defference unit price. The more you order, the lowest the price. In an order, less than 3K is a general price for each style. And more than 100k is the lowest price.
Different products have different weight and Volume, and different express have different shiping cost and delivery. If you have friend in some area of Guangdong, and total payment of your order more than 1000RMB, the shiping cost is free.
We have 8 general colors for tpu case but only 4 colors for PC case.and more color for leather case. If you want custom other color, you need pay extra 35USD for each color, and you must order more than 500pcs/color for mobile phone case or 300 for laptop case.
5. payment term
After confirm order, you need pay 30%payment after received our invoice, so we can arrange product for you.Then you must pay the last70% and we confirm receved it before we shiping to you. Or you need pay full payment if you need we sent stock to you ASAP. Small money use paypal and big order use T/T.
6. delivery time
Finish an order about 5-7 workdays and shipping days about 3-5workdays or more. If need Stock, it only 1-2 days.
Our general packing is card+PE bag for each case. Some PC case and leather case use OPP bag. 10pcs in a big PE bag.500pcs mobile phone case for each big Carton. Laptop cases will 150pcs-300pcs each box. Big box size is: 65*31*39cm. Accept custom pack, but it also need extra payment.Sent us your package, or we can help you buy from other company if you want.
Do you have any other questions? Don’t hesitate to contact me please. Thanks.
Let's begining our business from here.