Faq

Help

FAQ & Contact us

Welcome to Alibaba.com's help center!
If you have a problem or a question, please check our Frequently Asked Questions.
If you are unable to find the answer to your question, please contact customer service.

If you have trade problems with your trade partner,please refer to Alibaba's trade dispute policies.

FAQ question types

Select your subject;
Select your question;
Click "next" for your answer.

1. How do I buy/source products/contact suppliers
2. How do I sell/look for buyers/contact buyers
3. Registration, Login, Password, My account
4. Posting
5. Message Center message problems
6. Website browsing issues
7. Spam, Fraud and Complaints
8. TradeManager
9. Community

1. How do I start if I want to buy?
2. Problems when contacting suppliers
3. Problems when posting Buying Leads
4. How do I source products from a specific country?

1. How do I start if I want to sell?
2. Problems when contacting buyers
3. Problems when displaying products
4. Problems when posting Selling Leads

1. Registration
2. Why can't I sign in with my registered email address and password?
3. Member ID and password
4. Updating my profile

1. Company
2. Products
3. Selling Leads
4. Buying Leads
5. What's the difference between Products and Selling Leads?
6. Can I conceal my contact details?
7. I clicked "Post Now" and nothing happened. What should I do?

1. Problem sending a message
2. Why can't I see replies to my inquiries/quotations?
3. Why can't I see message details in my personal email account? (TrustPass members only)

1. I can't visit certain pages on the site or the speed is very slow
2. Page can't be displayed

1. Trust
2. How do I report spam, fraud, fake (spoof) emails?
3. Complaints against Alibaba.com members
4. Complaint regarding intellectual property

1. How do I use TradeManager
2. Download/Install & Uninstall
3. Registration
4. Log in
5. Find and Add Contacts
6. Communication history
7. Post Product/Trade Lead
8. Lost Contacts

1. Definition
2. My Community channel account settings
3. Posting and replying

1. Why can't I find suppliers' email addresses?
2. What types of attachments can I send with my inquiries?
3. How can I make sure that my inquiry has been sent successfully?
3. Why does "Not in English" display when I'm typing in English?

1. How do I post/manage/delete Buying Leads?
2. Why can't I find the Buying Leads I posted?
3. How do I add a picture to my Buying Lead?
4. When posting a new Buying Lead, why doesn't anything happen after I click "Select a
Category"?
5. Why does "Not in English" display when I typed in English?

1. Why can't I find buyers' email addresses?
2. Why can't I contact buyers?
3. What types of attachments can I send with my quotations?
4. How can I make sure that my quotations have been sent successfully?
5. Why does "Not in English" display when I typed in English?

1. How do I display/manage/delete products?
2. How do I upload a product picture?
3. When posting a new product, why doesn't anything happen after I click
"Select a Category"?
4. Why does "Not in English" display when I typed in English?
5. Why can't I find the products I posted?

1. How do I post/manage/delete/repost Selling Leads?
2. How can I add a picture to my Selling Lead?
3. When posting a new product, why doesn't anything happen after I click
"Select a Category"?
4. Why does "Not in English" display when I typed in English?
5. Why can't I find the Selling Leads I posted?

1. How do I register/become a member of Alibaba.com?
2. Why can't I complete my registration?
3. What type of paid membership should I choose?

1. Cookie error
2. Disabled account
3. Server problem
4. Security word

1. How do I retrieve my password?
2. How do I change my password?
3. How do I change my Member ID?

1. How do I modify my registered information?
2. Why can't I change my registered country/territory?

1. How do I create/modify my Company Profile?
2. Why doesn't anything happen after I click "Select a category"?
3. Why does "Not in English" display when I typed in English?
4. Why can't I find my published Company Profile?
5. Can I conceal contact information in my Company Profile?

1. How do I post/manage/delete products?
2. How do I upload a product picture?
3. When posting a new product, why doesn't anything happen after I click
"Select a Category"?
4. Why does "Not in English" display when I typed in English?
5. Why can't I find the products I posted?
6. What is the maximum number of products I'm allowed to have?

1. How do I post/manage/delete/repost Selling Leads?
2. Why can't I add a picture to my Selling Lead?
3. When posting a new product, why doesn't anything happen after I click "Select a
Category"?
4. Why does "Not in English" display when I typed in English?
5. Why can't I find the Selling Leads I posted?
6. What is the maximum number of Selling Leads I'm allowed to have?

1. How do I post/manage/delete Buying Leads?
2. Why can't I find the Buying Leads I posted?
3. How can I add a picture to my Buying Lead?
4. When posting a new Buying Lead, why doesn't anything happen after I click "Select a
Category"?
5. Why does "Not in English" display when I typed in English?
6. Can I conceal my contact details in my Buying Leads?

1. Can I conceal my contact details in my Company Profile/Selling Leads/Products?
2. Can I conceal my contact details in my Buying Leads?

1. How do I send inquiries/quotations?
2. Why can't I send messages?
3. Why does "Not in English" display when I typed in English?

1. One user has multiple accounts
2. Not signed in

1. Internal server error
2. Server is busy

1. How do I protect myself from being scammed?
2. Some common types of fraud
3. How can I enjoy greater security when contacting potential business partners?
4. What's the safest form of payment?
5. Are Gold Supplier and TrustPass members trustworthy?

1. What should I do if I receive spam/scam emails through Alibaba.com?
1. What can I do if I suspect that I am a victim of fraud?

1. I want to report a suspicious company
2. What can I do if I have paid a supplier but didn't receive the goods?
3. What can I do if the seller sent poor quality goods or only part of the order?
4. What can I do if I have shipped the goods but haven't received payment from the buyer?

1. Intellectual property policy and infringement claims.
2. How do I raise a complaint?

1. How do I start to use TradeManager?
2. Is TradeManager free to use?

1. Where can I download TradeManager?
2. What does "Failed to activate the install engine" or "Does not support the port" mean?
3. I want to download TradeManager but my computer is warning me "This file type can
potentially harm your computer" what does this mean?
4. Why does my TradeManager download fail?

1. I am not an Alibaba.com member, can I still use TradeManager?
2. How do I register for a TradeManager account?
3. Is my TradeManager account the same as my "My Alibaba" account?

1. Is it OK to use a dial-up connection?
2. Why can I log in to the Alibaba.com site but not TradeManager?
3. How can I update my password?

1. How do I find and add contacts?
2. How do I edit a contact's details?
3. How do I locate a "New Contact Request"?
4. How can I add a contact if I do not know their Member ID?
5. I already have TradeManager. Why am I being asked to download TradeManger again?

1. How do I check my communication history?
2. Why does my computer alert me "ADO module of your Windows is damaged, can't save
your communication history"?

1. Can I post/modify/delete Company Profile/Product/
Trade Lead information in TradeManager?

1. Can I change my nickname?
1. How do I activate my Signature Promotion?

1. Why can't I reply to or comment on some of the postings?
2. Why can't I reply to all of the postings?
3. Why can't I post a new topic?
4. Why has my posting been deleted?
5. Why has my posting been moved?
6. How can I modify/delete my posting?
7. What types of postings are prohibited?