How do I change my password?

To change your password, please take the following steps:

  1. Sign in at My Alibaba (https://login.alibaba.com/login.htm);
  2. Click "Change Password" in the "Account Settings" section;
  3. Answer the "Security Question" if you have submitted any after your registration.
    If you didn't choose "Security Question" before, our system will guide you to choose a "Security Question" from the drop-down menu and set your personalized answer.
  4. If you answer the "Security Question" correctly, then you can enter and re-enter your new password in the page accordingly.

If you have forgotten your "Security Question" answer, please contact our service team at: alibaba@alibaba-inc.com.