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Related Links

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Alibaba.com members have reported receiving messages requesting Member IDs and passwords through TradeManager. Never reply to such messages. If you have responded to a suspicious contact, change your Alibaba.com password immediately. For assistance, please contact us directly at alibaba@alibaba-inc.com.

If you receive an instant message claiming to be from "Security Department" at Alibaba.com or anything like it, report it to us at alibaba@alibaba-inc.com so the sender can be immediately blocked. Remember, Alibaba.com will never ask for your Member ID or password through TradeManager, so never reply to such a message (example below).

To learn more about preventing spam/scam email, click here.