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There are two important security features provided to protect your Alibaba.com account:

1.Encryption of member information during transmission
2.Security Control to stop password theft

Learn more about these security features:

1.What is Security Control?
2.How will I know if I haven't installed Security Control?
3.What will happen if I don't install Security Control?
4.How can I install Security Control?
5.I can't install Security Control after following the instructions, or I can't use it after installation. Why?

What is Security Control?

Security Control protects the passwords of Alibaba.com members from Trojans and Viruses. Security Control uses special measures to encrypt information sent by members.

How will I know if I haven't installed Security Control?

Internet Explorer users will be automatically reminded to install Security Control.

If you do not use Internet Explorer, Security Control cannot be installed properly.

What will happen if I don't install Security Control?

You can still sign in using Standard Sign in. However, it is recommended that you use Internet Explorer and install Security Control. This will ensure that your account is protected during Sign in.

Follow the instructions below to install Security Control.

How do I install Security Control?

Step 1:Click "Secure Sign in" and you will be prompted to install our Security Control at the top of the page. Click anywhere on the bar to install.

Note: Please do not close this message or you will be unable to install our Security Control properly.

Step 2:Click "Install ActiveX Control"

Note: We guarantee this will not harm your computer.

Step 3:Click "Install" on the pop up box.

It may take a few minutes to install our Security Control. Please be patient and you will soon be able to sign in securely to your account. You may need to refresh the page.

I can't install Security Control after following the instructions, or I can't use it after installation. Why?

1.Please check whether you have any software preventing ActiveX installation on your computer. If so, please set your software to allow ActiveX installation.

2.Please check your Internet Explorer settings, and set them as follows:

1)Open your Internet Explorer browser

2)Select Tools on the menu bar and then click Internet Options.

3)Select the General (or Regular) tab and click Settings in the Temporary Internet Files section.

4)Select Every visit to the page under Check for newer versions of stored pages, and then click OK.

5)Select the Security tab and click on Custom Level at the bottom of the dialog box.

6)Set your ActiveX Settings as circled in red in the following pictures: