Intellectual Property Protection Policy and Infringement Claims

Alibaba.com Hong Kong Limited (��Alibaba.com��) respects the intellectual property rights of others, and we expect our users to do the same. We have instituted the following procedures to facilitate cooperation between Alibaba.com and you in protecting your intellectual property rights:
  • Voluntary review and removal by Alibaba.com of listings that appear to offer infringing items;
  • Prompt removal of such listings where an appropriate intellectual property infringement claim is filed by intellectual property rights owners against the user of the Site who submitted such listings;
  • Written notification to users submitting infringing listings that the items are prohibited on the Site and are thereby removed;
  • Written notification to users whose listings are claimed to infringe the intellectual property rights of others, and provision of an opportunity to respond to such charges
  • Termination, when appropriate, of the accounts of users of the Site who appear to be repeat infringers.

Alibaba.com is not an expert in your intellectual property rights, and we cannot verify that the users of our online marketplace - who post literally tens of thousands of trade leads for items on the Site each day - have the right to sell the goods offered. We appreciate your assistance in identifying listings which may not appear on their face to infringe your rights but which you believe are infringing. Alibaba.com is also not an arbiter or judge of disputes about intellectual property rights. By taking down a listing, as a prudential matter, Alibaba.com is not endorsing a claim of infringement. Neither, in those instances in which Alibaba.com declines to take down a listing, is Alibaba.com determining that the listing is not infringing, nor is Alibaba.com endorsing the sale of goods in such cases.

We ask those who assert claims of infringement and ask Alibaba.com to stop others from listing trade leads on our marketplace to stand behind their claims. By submitting a report of alleged infringement to Alibaba.com and asking Alibaba.com to take down a listing, you agree to indemnify Alibaba.com against claims or damages arising from the removal of the accused listing.

Procedures for reporting an alleged infringement to Alibaba.com:

  1. If you have a good faith belief that a listing on the Site infringes your copyright, trademark, patent or other intellectual property rights, you may download our Notice of Claimed IPR Infringement (the "Notice") form, complete it, and fax ( + 852 2215 5200) or email (registeredagent@alibaba-inc.com) it to Alibaba.com Hong Kong Limited. The completed Notice should specifically identify the member and claimed infringing product listing (i.e., product description, model number, etc.). Click here to download Alibaba.com's Notice of Claimed Infringement Form.
  2. Upon receipt of the Notice, we will promptly evaluate your complaint, and in cases where it appropriate, we will expeditiously take down the listing referred to in the Notice.
  3. We will notify the member in writing of the removal of the claimed infringing product listing and provide the member with your contact information so that the member may contact you directly and with an opportunity to respond.
  4. If the member objects to the removal of the alleged infringing product listing, the member may submit to us an appropriate counter-notice to dispute the claim. Upon receipt of such counter-notice, we may resume the member��s listing unless we receive notice from you that an action has been filed against the member in a court of competent jurisdiction for infringement of your intellectual property rights.