1. We have Product Development Team to develop the new products to meet your need.
2. We have Design Development Team to develop the new designs, customized designs are welcome.
3. For the packing and loading, we also accept customized requirement.
After-sale Services :
When you received your package, if any quality problems, pls contact us freely. We will deal with them for you in time, and have a discuss about it to make you satisfied.
Return Policy(In the case of can not adopted by consensus):
1. Only damaged product will be offered exchange. If product damaged, please notify us within 3 days after you received the packages, otherwise we may can not processing your problems immediately and effectively.
2. All items must be returned within 30 days from the date you placed the order. Meanwhile please keep the goods in their original packaging material and box (outside & inside) and accessories for inspection and replacement.
3. The buyer is responsible for all shipping costs.
Customer Voice & Feedback:
Your satisfaction and positive feedback is very important to us, it is fine if you have any advise can be share with us, and It's our great honor to hear from you and we have coupon activities for our customers, and you will save more money for the next purchase order. It will promote our working passion and give you better service.
Thanks for your supporting !
1. After-sales warranty times: Please take photos and notify us within 3 days when you receive goods and if it have any damaged (NOTE: Pls take photos of the damaged and the carton photos to us )
2. We won't supply after-sales service if the buyer can't supply the details photos
1. Please takes photos and send it to us when you received our preserved rose flowers and satisfy with our products, and we will send our coupon to you from Alibaba, and you will save money for the next purchase order. Thanks for your supporting !
2. When you received our products and it have any damaged, please take photos and notify us within 3 days, and we will deal with them for you in time and have a discuss about it to make you satisfied
Thanks for your supporting and understanding !
Packing & Delivery
How To Make
Yunnan dianfeng trading co., ltd. was founded in 2019. It is located in no.1 hall of dounan international flower industrial park, chenggong district, kunming city, yunnan province, the second largest flower market in the world and the largest flower market in Asia. Main products are: flower protection, eternal flowers, dry flowers, flowers, flower protection technology. All of our products have top quality and come from OEM factories. We adhere to strict scientific management, and actively pursue the best benefit, efficiency, environmental protection and the sustainable development of the perfect combination of the company has consistently adhered to "quality first, customer supreme, quality service, abides by the contract" purpose, with high quality products, good reputation, high quality service, the products sell well in various provinces, municipalities and autonomous regions of the country and exported to abroad. Hope you can choose us.
Q : Is this the real rose flower ?
A: Yes, the preserved fresh rose is made by the real natural fresh rose,looks like fresh rose , real and natural .
Q : Can we order some samples before placing the preserved fresh roses order ?
A: Yes , of course . We can accept the sample orders , but you must pay the shipping cost by yourself.
Q : What is the freight cost ?
A: Normally , we are ship by expresses , EMS, FedEx, UPS, DHL .
Please tell us which sizes and how many quantities you need ,and your country , then we can calculate the freight cost for you . For more quantity , the average cost for each rose is less .
Q : How long is the delivery time?
A: Normally you can received your package within 7-15 working days after ship out, it may depends on how far away we are.
Q : How do you control the quality ?
A: Every preserved fresh roses we shipped is the grade A rose. we will check every boxes preserved fresh roses one by one and then pack. we offer the after sale service for you ,if there is any preserved fresh roses without good condition , we will take the responsibilities for that .
Q : Is the Preserved Flower dyeing?
A: Our preserved flower performs coloration internally by replacing the cells, using the cosmetics raw material, which is secure and non-toxic. Nature source,but beyond nature.
Q : How long would the Preserved Flower preserve?
A: The preserved time is varied by different environmental conditions. The preserved time would b shorter for 1 to 3 years, if place in a very damp or exposure environment. We have made a test of preserved flower staying in Kunming's natural environment, it can be preserved 3-5 years.