1. How is the warranty? 2 years for motor & battery & 1 year for spare parts; You don't need to send the broken part back; only show us the serious number and picture or video which describe the problem.
2. What is the usual lead time? 7-15 days for sample 10-20 days for small quantity 20-45 days for container
3. Do you accept OEM orders? Yes, we are the factory can do any OEM
4. How can I do if I want to try an order but am afraid of the risk? We have attended to the "Trade assurance", which means we can make deal through Alibaba, you can pay to Alibaba first, and Alibaba will pay to us after the orders shipped.Before that you can arrange someone in Alibaba to check the goods in our factory.