FAQ
Here are some customer common concerns about our products.
1. What about the payment method?
We will recommend our customer to use different terms of payment based on difference in quantity of order.
Usually we suggest customer using telegraphic transfer or Alibaba platform transfer.
More than 100000 USD, customer can negotiate with the seller.
2. About the seller.
TGOOD is the best seller in EV charger field in China, Alibaba platform is verified by the platform the third certificate authorities.
3. I think T/T payment is not very safe for me, and L/C is a little trouble. Any advices?
You can have a try with Alibaba Trade Assurance. This is a new service released by the Alibaba.com, that means the account of payment is guaranteed by Alibaba, every safe and created by the Alibaba.
4. Do your products have quality certification? How long is the warranty time?
All of our AC EV charging products posses with CE certifications. Generally speaking, the warranty time is 2 years.
5. How do you deliver your goods to me? How long will it take?
We have various ways of shipment for customers to choose, DHL, TNT, UPS, Air freight, Ocean freight. If not have the special requirements, the weight of products less than 100kg will be arranged by DHL (3 days), the weight of products more than 100 kg will be arranged by Ocean freight (30 days). But please note that this is just the time of transportation, the producing time of products will be varied from 10 days to 20 days due to the quantity of order, the level of busyness in production line.
6. Can we require you to print our trademark into your products? Do the color of plug and cable can be customized made according to our requirements?
We support OEM production, but the order quantity must be more than 200pcs.
The color of plug and cable can be customized made any colors on the basis of your requirements, the order quantity must be more than 300pcs.
7. what about TGOOD product quality? In case of problem occurs, what should I do?
Firstly, we sell our products for many years, we have the professional engineer team in this field. Moreover, our products have to pass strict inspections and repeated tests before they go out, rate of fine variety is 99.98%. If it is the quality which lead to the failure in use, we will take place the new one for free.
If you have any other questions which are not mentioned above, please contact us directly.