Q1. How is your quality? A1. We have a very seriously control system (ERP system). We guarantee the high performance of our products.
Q2. Do you have different quality for different kind of material? A2. Yes, according hardness of material and material's feature, we have different typology respectively.
Q3.What is the Warranty for your products? A3. For one year from shipment, If any problem for our goods, we will make prompt response, and take the shipping cost and send replacement.
Q4. If we need technical support, can you offer us? A4. Yes, we have an experienced team, offering our customers additional benefits with specific advice, by our product management staff, engineers and technicians.
Q5. Do you offer free samples? A5. Normally we could properly negotiate the sample cost according to detailed requirement.
Q6. Which Express company you send? How many days we can receive? A6. We are official partner of TNT,DHL,FEDEX and some special lines, it will take only 3-7 days after we sent.
Q7. Is there cheap shipping cost to import to our country? A7. For small order, Express will be the best, And for bulk order, sea ship way is best but take longer time. For urgent orders, we suggest via air to airport or by Express send to your door.
Q8. How can we be your agent in our country? A8. Please inform us your detailed company, we will discuss and propose helpful suggestion for you, and to find the best solution for you.
Q9. When you can reply to me when I send you an Inquiry? A9. We promise to reply within 12 hours( including holidays) on receipt of your inquiry.
Name: Melody Chen Company: Danyang TENYU Tools Co.,Ltd Fax: +86-511-86320970 Mobile/Whatsapp/ +86-13327773113 Wechat: tenyutool Skype: melody7807 Web: www.tenyutools.com Add: Center street ,Houxiang Town Danyang City, Jiangsu Province, China Zip code:212312