1) Q: Are you a factory or trading company? A:We are a OEM/ODM factory.Marvel is one of the biggest manufacturers of LCD digitalsignage products supporting China and the global. 2) Q:What payment methods your company accept? A:We accept most of the payment methods,but mainly accept T/T,L/C,Western Union,Paypal or Alibaba Assurance Payment. 3) Q:How long is the warranty time for your products? A:1 year full warranty is quoted normally. But customer can choose to extend warranty to 2 years, 3 years. 4) Q:what brand of screen are you using? A:we are using A+ level full new original LCD panel . 5) Q:When will you make the delivery? A:We can make the delivery within 5-25 working days according to different models and quantities of your order. 6) Q: Which shipping can we provide? A:We will offer different delivery options for customers: express, air, sea, car, or the delivery handeled by customer’s own forwarder. 7) Q:I want to have an sample,can you provide? A: we are very glad to provide samples for testing and qualification. All samples should be paid before shippment, and the samples price is a little higher than mass production. When the mass order placed, we can return you the samples cost. You can buy the samples from us directly using T/T, western uion, or paypal. 8) Q:I bought this LCD display how to use and install it? A:To help customers use our products better, we have recorded and upload some video guidance and we have overseas support engineer team, all of whom can speak and write English.