Q1: Camera does not turn ON? Please make sure you charge camera for 2 hours before first use. Make sure memory card is inserted properly. Then plug in power cable which should turn on camera and it should start recording.
Q2: Camera turns ON / OFF frequently automatically? Please reset your camera. Please make sure that "Motion Detection" is set to OFF. Also Please make sure "Auto Power Off""Parking Mode" is also set to OFF.
Q3: Camera gets HOT? It is normal for your camera to run slightly hot. Due to the dual lens recording, the dash cam may be hot during using. (no more than 140°F/60ºC).
Q4: Video is fuzzy? Please make sure the lens of camera is clean and there is no dirt on windshield .
Q5: Camera Freezing/Lagging or Crashing? Please make sure you are only using class 10 or above Micro SD memory card. Insert paper clip into reset. Restart with another Micro SD card and try again.
Q6: Camera Locks many videos automatically? Please make sure you change your G-sensor setting. If you choose higher setting then it can trigger even with smaller bump. This setting depends on type of car or truck you are driving and how much vibration your car/truck is creating based on suspensions and road condition.