1.We guarantee to ship out within 48~84 hours after payment confirmation .(exceptHoliday) Some product need produce after order sent out within 14days.
2.If you choose seller's shipping method,we will send the package by sea Ship which most economic shipping method we choose for you. And it usually takes as long as 30-75 days. (Weather and Customs reasons caused the delays not included, but extend the shipping protect please feel free contact with us.)
3.Please make sure the shipping address and contact number are correct. We are not responsible for any wrong or undeliverable addresses.
4.We can also choose other faster shipping method(DHL, Fedex, UPS, etc)according to your requirements ,and of course requires additional postage.
1. You have 7 days to contact us and 30 days to return it from the date you received it. If this item is received more than 7 days, it is considered used or open the inside packing effect second sell we will not issue you a refund orreplacement.
2.Afterconfirming problems caused by the product itself or transportation problems, we will arrange refund, return or resending.
3. For within 7 days personal reason return we are acceptable but not arrange return shipping. And will deduct first shipping fee in your order.
1.We accept payment Alipay or other payment method can process by Alipay. Large order accept with T/T, Paypal was not accept
2.The item must be paid within 20 days after it is ordered, or aliexpress system will open a case to cancel the transaction.
1. Q: Can I get some samples? A: Yes,sample order is available for quality check and market test.
2. Q: What’s the delivery time?
A: It usually takes about 25-40 working days for production based on specifications for your order and quantity.
3. Q:What's your payment terms?
A: We usually accept T/T or L/C at sight as the main payment terms,and
other payment can also be negotiated.
4. Q:What's your warranty terms?
A: We offer different warranty time for different components,please contact
us for details.
5. Q: Do you have the products in stock?
A: No,all ebikes will be newly produced according to your order including samples.
6. Q: Can I mix different models in one container?
A: Yes, different models can be mixed up in one full container.
7. Q: How does your factory do regarding the quality control?
A: Quality is priority. We always attach great importance to quality control
from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before packing and shipping.
8. Q: Will you deliver the right products as I ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and loyalty. Our company has been audited and approved by SGS and TUV, assessment report will could be sent to you by email. Also, we are Alibaba’s Gold supplier since 2010. If you check with alibaba, you will see that we have never got any complaint from our customers.