1. Are you manufacturer or trade company?
---We are manufcaturer for pet products since 1996, we have our own factory for dog bed, cat tree and dog clothes. Also are export company, because we also can provide many other Pet supplies. We are cooperating with other factory for more than 10 years.
2. How long we can get the samples? How long about the delivery time?
---Samples time: 7-10 days. All our samples are made by our production department after you place an samples order. Only made it for you.
---Delivery time: 45-50 days.
3.What payment terms you accept?
---For samples:Alibaba trade assurance are welcome. You may use your Credit card, it's convenience.
---For mass ptoduction: Alibaba trade assurance, T/T 30% deposit before mass production
4. What services you will provide?
---OEM. Customize products are ok for us. Or you have idea, our 40 person design team will design for you.
---Free sample. Samples cost will be 100% Returned after you place an order.
---Free package design. Customize package are accepted, and we can design for you.
---Free HD picture. If you are online salers, that you want put it in your shop. We would like to give you the high definition pictures.
-Information for latest pet products. We will send our latest products every month after we cooperated with each other.
---Free logo design. Free leather design.
---We cooperating with many shipping company, we will choose the best and cheappest shipping cost for you.
5.Why we choose Petstar?
---We are in pet products industry for more than 21 years. We have many experience for this.
---We have our own 40 persons design department. Design new products every month.
---Good experience workers, Superb craftsmanship, eco-fridenly materials.
---We have CE, BSCI, ISO 9001, Walmart cetificates.