You could contact us via trademanager or email,all messages will be replied within 12 hours during working days.
Buyer need to pay the sample fee and shipping fee,once mass order is confirmed,sample fee will be refunded.
-Please confirm your shipping address with detailed receipt name,shipping address,zip code, phone number when placing order to avoid any shipping problem like undeliverable address, invalid phone phone number issue. If unsuccessful delivery was caused wrong shipping address or invalid phone number, buyer should take the full responsibility.
-If there is any problem with product quality or we missed some items, you will be guaranteed to get 100% refund on the missed items or the items with quality problem. Please clearly describe and inform us the quality issue so that we can further help you out.
-Little difference should be acceptable, if there are huge difference between description and items like totally wrong,If the mistake was caused by us, seller, we guarantee you to get 100% refund as far as products returned. Please contact us to get the detailed return shipping address before returning or filing case against us.
-If buyer remorse, like customers just don't want the items without reasonable excuses when the order is done or you have received package, refund and return is not acceptable.
We treasure every customer as our long time business relationship partners.