Q:What’s your main line? A: Dining room and living room metal and glass furniture our main products.
Q: Do you accept OEM/ODM Service? A: Yes, your drawing and sample is very welcome to develop and tooling.
Q:Do you accept LCL/mixed shipment? A: Yes, we help customers to arrange LCL shipment in order to give them more supports.
Q:What’s your MOQ and its policy ? A: A. Our MOQ is 5-20pcs based on different sort of items. For the hot-selling items, we could delivery in 10 days with MOQ 5pcs only. The detailed quantity for each model is listed specifically on the website . B. 5CBM is requested to arrange sea shipment. C. Your particular requirement of color, finishing and package would be discussed accordingly.
Q:Can you provide free samples? A: Yes, 1 piece F.O.C is available and the freight will be on your account. Tooling sample will be discussed specifically with sales department.
Q:What about payment terms? A: T.T: 30% in advance, 70% before shipment. L/C at sight
Q:What’s your guaranty? A: 2 years warranty against the defect of production. Long term guidance and consultation on the mechanism or any problem.
Q:Can we order customized finish and material? A: Yes, we provide different finish, color and material at your requirement. For instance, you can order our chromed base and pillar in brush instead. You can order transparent glass in white,black or grey colors. You can order wood veneer/MDF in high gloss white,grey and black color. You can change glass top to ceramic or wood top as well. Q:Can we put our own logo on the products? A: Yes, label sticker,laser print or any other method is possible to do. Please just show us your request.
Q:How about your after-sale service? A: Yes, JW furniture company take after-sale service as our very important issue in our business. 1) If any model delivered with damage or shortage,please kindly show us the photo and numbers for our efficient solution. Any problem caused by our side would be handled at your satisfaction. 2) Urgent extra hardware components could be provided as long as you pay air freight. 3) Any further video or photo guidance will be done whenever your customer meet assemble difficulty. 4) Your kind proposal to adjust our system or size will be considered carefully and sincerely. 5) We are prepared to listen to your feedback and back to you with best solution, under any circumstance. Q:Do you supply metal parts? A: Yes, we have branch factory which is specialized in making stainless steel parts, we supply different finish like mirror, dark chrome, bronz. We could meet to those buyer who only import metal parts from China.