<> Our all products will provide 12 months warranty;
<> Enough stock spare parts for guarantee;
<> Professional engineers provide 7*24 online service; If required, our engineers can provide local service in field;
<> We support customized plan and OEM & ODM service for u.
<> As for the returned failure products, we will fix it and return to the customers in one week after we received it;
Are you manufacturer? Yes, we have passed the alibaba field certificate, and we have our own factory in China since 2010. We major products is barcode scanner and pos printer, we can provide OEM and ODM customized service according to our customers’ various application and demands.
What’s your production capacity of barcode scanner and pos printer each month? Our capacity is about 25000pcs per month.
Do you supply other barcode scanner and pos printer related items? Yes, Asianwell is your 1 stop solution for Point of Sale System(Pos system, Thermal Receipt Printer, Barcode Scanner, Cash Drawer, other related items). We offer a professional service, and custom design according to your requirements and budget.
What warranty for the products?
According to our warranty policy, we will provide 24 months warranty time from the shipment date for our all products.
What is the minimum order? We accept one piece for standard products. If require OEM, will see detailed requirements and confirm MOQ to you from our sales department.
Can we get the free sample?
Generally we would not provide the free sample. If the customer confirm the specification and price, they can order the sample firstly for the testing and evaluation. When they place the mass order, we can return the sample cost to the customers.
Can I pay on alibaba? Yes, to Asianwell it would increase our credit points if more customers pay through alibaba platform. To customer 100% Product quality protection 100% On-time shipment protection 100% Payment protection What's the delivery time? Generally, goods can be shipped in 2-3 working days after payment. For big quantity or OEM/ODM, the leading time will be 1-4 weeks depend on exact quantity and requiriments.
Which way to deliver the goods?
DHL, Fedex, EMS, China Post, Express and so on, we also support the goods to ur ship agent. We take the most convenient one for u.
What the after sale service?
a. Each products will be tested strictly before delivery and our failure rate be limited to the range of 0.01%.
b. Our all products will provide 24 months warranty;
c. Enough stock spare parts for guarantee;
d. Professional engineers provide 7*24 online service; If required, our engineers can provide local service in field;
e. As for the returned failure products, we will fix it and return to the customers in one week after we received it;