A1. Yes, customer design,especially OEM/ODM, is welcomed.Please feel free to send us your design for development.
Q2. When can I get it if I pay?
A2. We need about 7-15 days to make and it also depends on your order quantity.
Q3. Why your price on website is not same as real price?
A3. The price on the website is only a rough quotation.Many factors such as quantity,material cost and exchange rate will affect the price,so the real price will be subject to our final confirmation.
Q4. How can I make the payment for my orders?
A4. We accept T/T.Paypal.western Union.
Q5. How about your after-service?
A5. If you are not satisfied with the goods received, please contact us.Any problems can be negotiated!We promise to find a good solution and reply you ASAP. We're trading company with factory. We maufacture products ourself and we source from other collaborative factories too which guarantees a competitve price and product variety.
Q6. Are you a factory or trading company?
A6. Both of them. We are a company, and we also have factory, respectively locates in Dajin Industrial Zone, Xiashajiao, Danzao Town, Nanhai Dist., Foshan City, Guangdong Prov.,China.
Q7. Can you make customized items?
A7. Yes, we provide custom service, OEM and ODM is available.
Q8. Can I get samples first of my own design, and then start the order?
A8. Yes, of course. We charge you mold fees and the freight cost (Mould fees will be return if large cargo quantity meet our MOQ). Once get your confirmation, we will start the order.
Q9. Should I need to pay the mold cost again when we reorder next time?
A9. No, you do not need to pay the mold again, it could be used one again.
Q10. How can I trust you and your company?
A10. We are a gold and creditable company on alibaba, we are focusing on the long term relationship with customers, we have worked with thousands of customers since company built 20 years ago, customers always make highly complimentary remarks.And we have ISO certification.