Q: I need a cnc router,can you give me some suggestions ?
A: Sure, we'd like to give you some suggestions before your order launched, first of all, please let us know what’s your materials and the dimension of your materials, what are you going to do with them ?
Q: Which kind of materials can be processed by this machine ?
A: Carbon steel, Stainless, Aluminium, Copper, and almost all kinds of metallic material.
Q. I have never used this machine before, is it easy to operate ?
A: Yes, it's easy to learn and operate this machine, if you know computer operation, you can operate this
machine freely. We also supply English user manual,and we could also supply technical support by email,
Skype, phone services.etc.
Q:How long is the delivery time ?
A: Usually it is within 15 working days after the payment
Q:Can you arrange the shipping to us ?
A: Yes, we can arrange the shipping to all our customers, we usually could get better price for you, you just
let us know your consignee’s details , that will be OK.
Q:How to make this deal ?
A: You can do 30% payment in advance at first, then we will launch this order to production. When the
machine and the shipping documents are all ready, we will take pictures and scan copies to you, after
you validate all the information is OK, then you can do the total balance.
After we get your total payment, we will ship the machine to you timely.
Q: As this is the first time to cooperate with you, How to make our payment safer for us ?
A: Yes, you could pay us over alibaba.com, alibaba.com is a world famous and reliable company,
they guarantee your payment safety before you get the the machine.
Q:What’s the guarantee period and the after sale services of this machine ?
A: The guarantee period of the whole machine is 12 months.
The 24 hours technical support and oversea services are available by phone call, email, Skype, Whats app,
We chat, QQ, other communicating tool or to door services.
Q: What’s the best shipping way for me ?
By express,it is door to door,it usually takes 5~7 days, is suitable for spare parts and small machines.
By air,it can reach your nearest city,it usually takes 10~12 days, is suitable for small machines.
By sea,it usually takes 10~50 days,depends on where to go, is suitable for all machines,and most transportation adopt this way.