A: .We are a professional processing and machining factory located in Shenzhen, Guangdong ,China(Mainland)
Q: How soon can I get reply after send inquiry?
1. all inquiries will be replied within two hours except sleeping time in China.
2.Our call phones standing by any calls at any time
Q: How long is your delivery time?
A: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Q:Will my drawing be safe after you get it?
A: Yes, we will not release your design to third party unless with your permission. And we can sign the NDA before you send the drawing.
Q: How soon can I get sample ?
A: Generally sample can be sent out within 7days after product drawing confirmed by both side.
Q: Do you make customized products based on our design drawings?
A: Yes, we are a professional metal fabrication factory with an experienced engineering team to make custom products according to clients' drawings.
Q: What file format can you accept for my products?
A:1.We can accept varies format, igs, step, stp, jpg,pdf, dwg, dxf and so on. 2.If you do not have a prepared CAD file, we can accept a scan of a hand drawn design.
Q: If I don't have drawing, how can I get sample ?
A: If you don't have any drawing,you can send us your sample, we will scan it and make 2D and 3D drawing first, then make sample for you.
Q: What are many common materials that you use in projects?
A: Aluminum,Stainless Steel, Carbon Steel, Copper, Plastics, Titanium and PEEK
Q: What's your MOQ(minimum order quantity)
A: Usually we don't set MOQ, but the more, the cheaper. Besides, we are happy to make prototype or sample for clients to ensure quality standard.
Q: How to deal with the parts received when they are found in poor quality?
A: Please rest assured that all our products are QC inspected and accepted with inspection report before delivery and generally there will no non-conformance; in case of non- conformance, please contact us immediately, take some pictures, we will check on the problems and have them reworked or repaired at the first time , the resulting transportation costs borne by our company.