By sea,air;express:DHL/UPS/Fedex/TNT/Aramex/China Post
Normally 3-5 days for stock product, 15-25 days for OEM order
1.Wordwide shipping (except some countries and APO/FPO address)
2. Some countries is not in the freeshipping area ,pls contact supplier for ship cost discount ,then the supplier will give you a discount on the ship cost and change the price for you .
3. We only ship to confirmed order address ,your order address must match your recipient address
4. Service transit time is provided by the carrier andexcludes weekends and holidays,transit times may vary ,particularly during the holiday season.
5. If you have not received your shipment within 30 days from payment ,pls contact us , we will track the shipment and get back to you as soon as possible with a reply . Our goal is customer satisfaction.
1.I can't find the product I need on your website, can you make product according to my design?
A:Yes,of course.The products showing on our website are not for sales, but only for helping you understand our services. We professional do custom work according to every customer's design. Please do not hesitate to send us your design drawing now for your next project!
2.Can I print my own brand/ logo on the goods?
A:Sure, OEM/printing logo is welcomed based on MOQ.
Please provide original logo design files if have.
3.How can I know your quality before I place a order?
A:Please don't worry,we can send you some samples to check the quality,before you place a order,and you can confirm everything yourself.
4.I want to add my logo or design of my own, is it ok?
A:Yes!We are professional supplier manufacturer, have own design department ,so OEM and ODM are both welcome.we can put your logo on the product,and we also can make the sample according to your design.
5.How can I estimate the cost including the freight ?
A:We can tell you the approximate weight, volume and shipping port according to the quantity and material of the order,You can estimate the freight by yourself.Or, let's estimate it for you,so you can estimate your cost before placing a order.
6.How shall we do if order q'ty do not get to MOQ ?
A:1)We Can combine order to produce together.
2)We can suggest you choose stock shoes if it is available
3)We may increase FOB price base on small q'ty
7.How to get a sample?
A:1). Our existing sample can provide for free to you reference, only provide freight
2). Customized your logo, please contact us for sample cost.
8. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than.
9.Are you Factory or Trading company ?
A:We are factory and trading company.
10.How do you pack the goods? Can I have my packaging customized?
A:All goods packed by Plastic Bags or carton box according to your request. Of course we support customized packaging. Please contact us to discuss it now!
11.Can we use our own shipping agent?
A:Yes,you can.we had cooperated with many forwarders.If you need,we can recommend some to you and you can compare the prices and service.
12.What should I do if you do not ship the goods on time or I find the problem after I receive the goods?
A:We have USD more than 100,000 assurance amount by Alibaba, so you can place the orders without headache.
Thank you for your gold time and patient visiting!