1. We only accept custom orders. All products are customized according to customer's specific requirements, such as measurement, structure, printing colors, surface finishing, etc. Professional suggestions are available.
2. We have our own design department. if you don’t have printing artwork yet, we can make designs for you. The design fee depends on the design’s complexity.
3. Blank sample and stock sample can be offered for free. As for customized sample, we only charge you once. If the sample can not meet your demand, we will remake it until you are satisfied, or refund the cost.
4. Lead time: 3-5 days for blank sample, 7-10 days for customized sample. For mass production, normally it takes 15 days, rush orders are available.
5. Factory visiting is warmly welcome! We can provide picking up and hotel booking service for your best convenience.
6. We are strictly with our products quality. Before shipping, we will send clear photos for your confirmation and take a random of the products to check the product quality. Even after you got the product, if you find any quality problem, it can be returned or exchanged.
A: If you find a price lower than ours at the same quality, we promise you 3 times compensation of total amount.
Q : Can i get a sample before mass production?
A : Of course! The normal produce progress is that we will make the pre-production sample for your quality evaluation. The mass production will be started after we get your confirmation on this sample.
Q : When can I get the quotation for my enquiry?
A: Usually the quotation will be sent to you within one working day upon all the details of products being clear. If something urgently, we can quote for you within 2 hours based on all details you provide.
Q: Is the sample charge can be refundable?
A : Yes, normally the sample charge can be refundable when you confirm the mass production, but for the specific situation plscontact the people who follow up with your order.
Q:How long can I got this sample?
A:After receiving the sample charge and all the material & design being confirmed, the sample time is 5-7 days and Express delivery usually needs around 3-5 day.
Q:What's the guarantee of product quality?
A:Complaint rate as low as 5‰ for 18 years. If you decide to purchase from us, we offer you 60 days 100% money-back guarantee if our box quality is not satisfied.
Q: What is the common delivery time?
A: Lead time is flexible. Normally we are 20% faster than others. If you have urgent orders, pls feel free to contact us. We will get the job done with 100% satisfaction.