Q1. Can I have a sample or the CAD template before ordering?
A: Sure. Free blank samples(/template) are available (3-10pcs) according to your specs or CAD designs(we offer design service).
Q2. What about the production lead time?
A: Blank samples will take 1-3 days, mass production will take 2-3 weeks depending on order qty.
Q3. Do you have any MOQ limits?
A: Not at all. But for cost-wise respect, we would suggest to start from 1000pcs.
Q4. How do you ship the goods and how long does it take to arrive?
A: For samples or small qty, we would recommend DHL, UPS, FedEx or TNT and usually takes 3-5 days to arrive. For bulk shipment we suggest to ship by water and normally takes 15 - 30 days depending on distance.
Q5. How about the procedures for ordering and shipping?
A: Firstly accept our price quotation according to your packaging requirements. Secondly approving the blank samples/CAD templates and placing your PO to us. Thirdly placing the deposite for mass production if necessary. Finally we will finish the mass production and ship the finished goods to you.
Q6: How to deal with the quality deviation?
A:Firstly, please tell us your quality standards and requirements(if you have). Secondly we apply strict quality control standards inhouse and make sure every single product is 100% sorting and checking before shipping and we provide COA for every shipment. Thirdly, you could hire 3rd party inspection agency(SGS, BV, ITS etc.) come to inspect the finished goods before shipping. Finally, we offer 1% spare overruns free of charge just in case you need to replace some potential defects in transportation.