Our company is a leading robot manufacturer in China, offering robots and mobile solutions for robotic products. With great development, we have established one-stop solutions for global clients, with our own R&D department, Q&C department, production department, sales department, and after-sales department.
1.Warranty:one year for main machine, excluding easily wear parts. During this period, in case of damage or breakdown, we will repair to replace spare part freely, while the buyer should bear overseas freight.
2. Spare Parts: most of our spare parts are compatible with international standard. While, we offer spare parts all year round at cost price for our former clients.
3. Operation and Maintenance: we will offer you detailed operation manual, ensuring you can use it perfectly.
4. Online Service: your question will be answer within 24 hours during working days, 48 hours during holiday.
Q1. What is your terms of packing? A: Generally, we pack our goods with wooden case.
Q2. What is your terms of payment? A: 50% by T/T as deposit, the rest 50% be paid off before goods leave the factory.
Q3. What is your terms of delivery? A: EXW, FOB, CFR, CIF, DDU.
Q4. Do you test all your goods before delivery? A: Yes, we have 100% test before delivery.
Q5: How do you make our business long-term and good relationship? A:1. We keep good quality and competitive price to ensure our customers benefit ; 2. We respect every customer as our friend and we sincerely do business and make friends with them,no matter where they come from.