Our machine process is tested by professional technicians, ensuring each machine is tested by cutting samples to check the uprightness and specifications before entering into the customers.
We always insist on the better standard accessories to make the machine work better, besides, customers could have optional accessories, the machine price is different based upon different accessories.
Dowell fiber laser cutting machine cutting samples which got great popularity around our customers.
It is applying to sheet metals,kitchen ware, hardware,advertising,lighting lamps,medical instructions and other fields.
Clients who have made deposit of our fiber laser cutting machine visiting our booth of industrial laser exhibition.Welcome your coming to Dowell Laser.
Each machine is strictly examinedbyISO9001(QCS)and ISO4001(EMS) standard before it is put into the market, and we have acquired about CE, SGS, CCC certifications etc. We always insist on the Customers first, credit first faith, receiving the good reputations around our customers.
1. Two years warranty for whole machine except for laser lens or tube
2. 24 hours for replying technical asking by alibaba
3. Providing customers with the door-door service
Jinan DOWELL Photoelectricity Equipments Co, LTD, with 12 years laser cutting machine production experience , located in Jinan city, Shandong province, specilized in fiber laser cutting machine, marking machine, engraving machine.Meanwhile we have passed CE,SGS, FDA and other international certifications.
1. How can we compare different price with same configurations?
Same configurations not means same workmanship, not means same manufacture procedure, not means same after-sale service, our fiber laser cutting machine is not assembled together, so the invisible production machine will be not showed in the quotation directly.
2. Can i have real customer evaluation from you?
Of course, you can talk to our clients, no matter end users, or dealer as long as got their permission, be never reveal the privacy of any client if no permission firstly.
3. How can i get perfect service?
(1) Pre-sale: free sample testing service will be provided according to your requirements.
(2) In sale, the progress of production will be updated gradually, you will be completely run the production of your machine by video,pics or real time calling
(3) After-sale service,firstly, you will be updated once machine left for your sea port ,such as eta,electrical documents,the policy bill of marine,the Bill of Lading etc, will be passed to your Mailbox ASAP.Secondly, English-speaking engineers will be available within 24hrs to support your installation via Skype, WhatsApp, Wechat or Tele.In addition, the scaled engineers would be available to go abroad, giving 7-10days training in your workshop(paid service)
4. How do you solve the problem which happened to machine within warranty?
You will be required to take pics or videos according to our requirements, if any parts (exclude consumable )damaged within warranty, free parts will be sent back by air,if any parts damaged without warranty, the trade payment will be charged all cost price and sent by air.
5.How can you guarantee the timely delivery of machine after paying the deposit?
There will be legal documents like proforma invoice, sale contract, which will be signed and stamped officially,besides,we can make a deal buy Alibaba assurance order,so that both you and us can be guaranteed by Alibaba Group.Once you got any problem of machine delivery delaying or no after-sale service,all above probable condition can be restricted in Alibaba assurance order.