Foshan Nanhai Shunzhan Mould Lighting Metal Products Co., Ltd. is a high-tech enterprise engaged in the production of LED light housing for more than ten years. Among them, LED high bay housings, LED street light housings and LED flood light housing products have made a name for themselves in the lighting industry.
Q1: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q2: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new led reflector cup with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q3: How to solve the quality problems after sales?
A: Take photos of the problems and send to us. We will make a satisfied solution for you within three days after we confirm the problems.
Q4. What is your terms of packing?
A: Generally, we pack our goods in neutral cartons. And also support the customized packing.If you have legally registered patent, we can pack the goods by your logo after getting your authorization letters.
Q5. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery. We have QC team comply with TQM, each step is in compliance to the standards.