What are the guarantees I can get from doing business with you?
We’re honest businessmen, working with us, your money in safe and your business in safe. We are willing to provide guarantees throughout the transaction. 1\Place your order via Alibaba TRADE ASSURANCE to get full protection including 100% product quality, 100% on-time shipment and 100% payment protection. 2\Your business relationship with us will be confidential to any third party. 3\We can sign confidentiality agreements for your customized products. 4\If you have a relationship with us earlier, and tell us your direct competitors, you will get a lower offer than their. 5\We provide 5 years quality guarantee for brass faucets and 2 years for electric faucets. 6\If the main material of the product is not in line with the order, we accept 100% refund. 7\We offer global insurance compensation, up to $1 Million, if the hoses we recommended result in claims.
Can I visit your company?
We fully welcome you to visit our sales office and showroom in Shenzhen city, and our factory which locates in Shuikou town, Jiangmen city, Guangdong province. If you make an appointment in advance, we could arrange to drive you to Koala factory where takes around 3 hours from Shenzhen.
There are too many similar styles, how do I choose?
Just let us know what specific requirements you have, such as the usage scenario of product, external feature, finish or color, your budget price range, etc. We will recommend the suitable styles for you in 24 hours.
Why are the prices of the same shape products very different?
Many factors affect the price, like the production process, the materials, the parts used to meet different plumbing code, the packaging materials, the price fluctuation of raw materials, etc.We are honest sellers, we promise you will get what you pay for.
Can you produce the lead-free products?
We have rich experience to produce lead-free products, as America is our main market. In fact, we are familiar with the standards of sanitary ware in many counties, like Mexico, Germany, France, Britain, Australia,etc. We can produce the right products to meet the standard of your sales market, and willing to provide FREE consulting services for our customers.
Can you produce customized products?
Sure, we can provide a complete set of customization solutions for you as below: 1\Laser print your LOGO on the product upon your permission. 2\Customize the packaging based on your requirements. 3\Based on existing parts, we can recommend new styles for you. 4\Endogenous output samples in 20 working days upon a piece of engineering design drawings.
How long does an order take from place to delivery?
Normally the delivery time of the order quantity below 2Kpcs is 30 working days. It takes about 35 working days for 20ft container , and 40 working days for 40ft container.There will be a shorter delivery time for common styles.Above time is for your reference.
If there is something urgent, we shall negotiate together to get problems settled.