Q1:You are factory or trading company? We are factory direct sales.
Q2:Is there any charge for artwork? We have professional designer team to draw artwork for free.
Q3:When I re-order medal medal, should I pay the mold fee again? NO, we'll keep each mold for 3 years, during this time, you can re-order without mold fee.
Q4:Express shipping is too high, any other options for shipping? Yes, we could also ship via China Post, E-package, or agent express with low cost.
Q5:I need some coins very urgent, how fast you can produce it? For most items, it will need only 3-7 days when in a rush. Depending on your item, our sales will check schedule and get a fastest production time for you.
Q6:UPS / TNT / DHL Express lost / broken my package, how could I do? I f you didn't receive it in time, please let us know, we'll check with express and get you an answer.
If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time,
and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.
Q7:I received my medal, but it’s wrong, how could I do? If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them.
If we made products wrong with our artwork or production plan, we'll re-make for you for free.
If you are in a rush for the wrong items, so have no time for the re-making, please be kind to accept our sorry and discount for you.
Q8:What is the main products your factory make? We can make metal badges,medals,wooden plaques,Trophy,3D figurines,Commemorative currency,labels, keychains,Bookmarks,tie clips etc.
Q9:Do you have a catalogue? Yes we do have a catalog. Don’t hesitate to contact us to ask us to send you one. But remember that LongzhiYu is specialized in providing customized products. Another option is to visit us during one of our exhibition Shows.
Any questions or problems, feel free to let me know, I’d love to help!